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Information about coronavirus (COVID-19)

From 15 June, there is new Government guidance on coronavirus. This guidance does not apply to people who are classed as clinically extremely vulnerable and are shielding – if you are part of this group, there is separate guidance available. If you are not in clinically extremely vulnerable, then you are able to leave your house for the following reasons: 

  1. For work, where you cannot work from home. If this applies to you then you should travel to work by car, foot, or bike if possible. If you need to use public transport, try to travel at non-peak times when it should be less crowded. You will need to wear a face mask on public transport, unless there is a medical reason why you are unable to do so.
  2. To go to shops or to outdoor attractions which have been opened, such as zoos or safari parks. You can also visit places of worship for individual prayer.
  3. For unlimited leisure and recreation outside, which includes doing exercise, sitting, or playing sports with members of your household. You can meet outdoors with up to 5 people from outside your household including in private gardens. It is essential that you maintain social distancing measures whilst seeing friends and family and stay 2 metres away from anyone outside your household. You should not go into anyone else’s house unless you are accessing their garden or using the toilet. 
  4. Any medical need, including to donate blood, avoid or escape risk of injury or harm, or to provide care or to help a vulnerable person. 
  5. To attend the funeral of a close family member or member of your household. 
  6. To access critical public services, such as social services, support services for victims, or services provided by the Department for Work and Pensions.  
  7. If you’re an adult who lives alone or a single parent with dependent children, you can form a support bubble with one other household. This means all those in the support bubble can spend time with each other inside and outside the home without having to social distance.

You should still follow social distancing guidance 

Restrictions are starting to ease but it's still important that you observe government guidance to reduce the spread of the virus. When you go outside you should stay at least 2 metres apart from others (excluding members of your own household or support bubble) and you should continue to wash your hands with soap and water frequently and dry them thoroughly.   

More information about changes can be found on the . 

Everyone must comply

沙巴体育appEveryone in the UK must comply with these new measures. The relevant authorities, including the police, have been given powers to enforce them – including through fines and dispersing gatherings. 

Those at a higher risk

沙巴体育appPeople aged 70 and over, people with long term conditions, and pregnant women are understood to be at an increased risk of severe illness if they become infected with the coronavirus.  

While the guidance for these groups of people is the same, people who are more vulnerable may wish to limit their time outdoors and social contact further.  

'Extremely Clinically Vulnerable'

There are a smaller number of people who are at very high risk and are advised to take additional precautions to stay safe. In the past weeks and months, people classed as extremely vulnerable will have been contacted by their GP or hospital and have been advised if this applies to them.

The advice for this group of people was updated on the 1 June. 

If you are in the group of people classed as 'extremely clinically vulnerable' you are advised to stay inside as much as possible. But under the new guidance you can go outside with members of your household. If you live by yourself, you can also meet up with 1 person outside of your household. If you choose to do this, you should meet up with the same person each time you go outside. 

If you do choose to go outside you should:

  • make sure that you socially distance by staying at least 2 metres away from other people
  • wash your hands regularly
  • avoid touching your face and eyes.

It’s a good idea to limit how often you go outside, for example going out once a day.  

You should not:

  • attend group gatherings
  • meet up with people in inside spaces
  • visit inside or covered spaces, such as supermarkets or shops.

You should still only allow essential visitors, such as NHS staff or your carers, into your home. If you need to have something delivered or if family and friends are bringing shopping or other essentials, it must be left at the doorstep.  

The guidance around social bubbles currently does not apply to those advised to shield. 

On 22 June Government announced that some restrictions will be lifted for people who are shielding from 6 July. These include:

  • Those who are shielding will be able to meet up to 5 other people in outdoor spaces, including those from a different household
  • If you are shielding you will also be able to form a support bubble, if you or another household live alone.
  • You will no longer need to socially distance from people that you live with.

沙巴体育appThe rest of the guidance for people who are shielding will remain the same and you shouldn’t at this stage go to shops or other indoor spaces such as places of worship.

沙巴体育appIn addition from 1 August the advice to shield will be paused and those considered clinically extremely vulnerable will be advised to adopt strict social distancing measures instead, meaning you will be able to go out to shops and see more people but should take care to minimise contact with others outside your household or support bubble. You will also be able go to work if you cannot work from home. Some support measures such as the food and medicine boxes will be stopped, but there will still be support available from the NHS First Responder Scheme and organisations including Age UK. People who have been shielding will also be able to retain their online priority delivery slots, and if you haven’t done so already can register for food support up until 17 July. Everyone who is on the shielding list will be written to outlining these next steps.  

If you need more information or are unsure if you should be shielding you can check the  and see below for more information. 

More information 

You need to self-isolate and not leave the house if or anyone you live with have symptoms of coronavirus.  

There's more information the symptoms of coronavirus below. You might like to read about staying safe and well at home too. 


What is coronavirus?

Novel Coronavirus, formally called COVID-19, is part of a family of viruses that include the common cold and respiratory illnesses such as SARS. 

沙巴体育appIt affects your lungs and airways. For many people, it causes mild symptoms while for others it can be much more serious and require hospital treatment.

沙巴体育appCases of coronavirus first emerged in Wuhan City in China in December last year and have quickly spread. 


How does coronavirus spread?

Coronavirus is very infectious, which means it spreads very easily.

沙巴体育appIt spreads in much the same way as the common cold or flu - through infected respiratory droplets like coughs and sneezes – and passes from person to person. This can happen when: 

  • an infectious person gets the virus on their hands (for example by coughing in their hand) and then touches a commonly used surface, such as a door handle, which someone else then touches. 
  • someone gets close to (less than 1-2 metres) someone who is infectious.

This is why we are being advised to avoid close contact with others, wash our hands thoroughly and frequently, and wipe down surfaces with disinfectant.

沙巴体育appThe average ‘incubation period’ – the time between coming into contact with the virus and experiencing symptoms – is 5 days, but it could be anything between 1 and 14 days. This is why the Government is asking everyone who has come into contact with the virus to self-isolate.

沙巴体育appPeople are most likely to spread the virus to other people when they are experiencing symptoms, which is why it is important to follow guidance on staying at home if you have symptoms, have tested positive for coronavirus or have been advised by the test and trace service to self-isolate.

However, don’t forget people can be infectious before they know they are ill.


What are the symptoms of coronavirus?

The most common沙巴体育app symptoms include:

  • a persistent, dry cough - where you have been coughing a lot for more than an hour or have had 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a high temperature, where you feel hot to touch on your chest or back
  • a loss or changed sense of taste or smell

Other symptoms people are reporting include:

  • shortness of breath
  • a sore throat
  • a blocked/runny nose
  • stomach discomfort and diarrhoea.

What should I do if I have symptoms of coronavirus?

沙巴体育appIf you develop symptoms of coronavirus, you must self-isolate and order a test as soon as possible by visiting or calling 119.

You will need to self-isolate until your test results come back,as should all others in your household or support bubble. This means you should not leave the house, including for work, exercise or to collect essentials, such as food or medicine.

If you have been identified as someone who is clinically extremely  vulnerable and develop symptoms you should seek clinical advice using the NHS 111 online coronavirus service or call NHS 111. Do this as soon as you get symptoms.

If you have a positive coronavirus test

If you test positive for coronavirus, you will need to self-isolate for 7 days from the point at which you first developed symptoms. If after 7 days you still have symptoms, other than a cough or loss of taste and smell, you should continue to self-isolate. You do not need to continue to self-isolate if, after 7 days, you still have a cough or loss of taste and smell as these can last for several weeks after the infection has passed.

If you live with other people, all other household members and anyone in your support bubble must stay at home for 14 days from when you started having symptoms, unless they also develop symptoms of coronavirus. If they develop symptoms of coronavirus, then they should also book a test right away. If the results come back positive then they should isolate for 7 days from the start of their symptoms. After 7 days they will be able to return to normal, so long as they are feeling better. If their results come back negative then they must continue the isolation of 14 days with the rest of the household.

沙巴体育appPeople who have tested positive will be contacted by NHS test and trace service by text message, email or phone call and asked to share details of your recent interactions, including people you have recently had direct contact with. You can find out more about how the track and trace service works here.

If your test is negative

If your test comes back negative then you are at low-risk of having coronavirus. Other members of your household or support bubble 沙巴体育appwill no longer need to self-isolate and if you feel well you can also stop self-isolating straight away. However, if you still feel unwell it is better to stay inside as you may have another virus, such as a cold or the flu, so you should try not to be around other people.

沙巴体育appAfter people have completed their period of self-isolation, they should continue to follow Government advice on social distancing. This means they should only leave the house for exceptional circumstances.

You should also get in touch with the NHS for medical help if:

  • you don’t feel better after 7 days
  • your symptoms are getting worse
  • you feel you can’t cope with your symptoms at home.

You should do this by calling 111 or using the . Do not go to your doctor’s surgery or to hospital.


What should I do if I'm unwell?

You should also get in touch with the NHS for medical help if:

  • you don’t feel better after 7 days
  • your symptoms are getting worse
  • you feel you can’t cope with your symptoms at home.

You should do this by calling 111 or . Do not go to your doctor’s surgery or to hospital.

It is also important that you stay at home and for at least 7 days if you have a new, continuous cough or high temperature, even if you're feeling OK.

沙巴体育appIf after 7 days you still have a high temperature, you should stay inside until it returns to normal.

If you live with other people and you are the first person to develop symptoms, you should stay inside for 7 days. If someone else in your household or support bubble has developed symptoms you should stay inside for 14 days, or until you develop symptoms yourself. If you do develop symptoms then you should stay at home for 7 days, even if that means you end up staying inside for longer than the 14 days.


How do I get a test for coronavirus?

Everyone over the age of 5 who develops symptoms of coronavirus is now able to access a test. 

Some people can get tested even if they don’t have symptoms of coronavirus. These are:

  • Social care staff.
  • Care home residents and people being discharged from hospital into care homes.

You should book a test as soon as you develop symptoms as it needs to happen within the first 5 days and is most effective in the first three daysYou can book a test through the  . For those unable to access the internet call 119.

沙巴体育appThere are different ways to get a test. You can

  • Be be tested at a drive-through testing site in England. To be tested in this way you will need to be able to drive by car to the appointment.
  • Visit a walk-in testing centre
  • Order a home testing kit, which will be delivered to your door so you don’t need to leave your house. If you get a home testing kit you will need to do the test and return the kit within 48 hours.

For postal tests, the test and trace service will ask if they can run a check to verify your address. The check is not the same as a credit check and will not affect your credit score. If you decline you may be told you are unable to receive a test by post, and to apply for a drive-in or walk-in test instead. Some people may not pass these checks for various reasons, and again may be advised to apply for a drive-in test instead. If you have any concerns you can call 119 for support.

The current test available looks for the presence of coronavirus and is taken in two samples – one from the back of your throat and one from inside your nose. At the drive through testing sites, you will remain in your car while a doctor or nurses takes this from you.  If you are doing the test yourself at home, take a look at  to see how to take the swab.

You will be notified of the test results a few days later.

You are able to apply for a test of behalf of someone else, as long as they are over 13 and you have their permission to do so.


Why is coronavirus such a big problem?

Coronavirus has been declared a ‘pandemic’ by the World Health Organisation. This means there is significant and ongoing spread of the disease across lots of countries.

The Government has called coronavirus a major public health emergency and the most ‘significant threat this country has faced for decades’.

So why is coronavirus such a significant problem? There are a few very simple reasons:

  1. The virus spreads very easily from person to person – on average people infect between 2 and 3 other people – so, without action, many more people will get infected.
  2. A large number of people experience few or mild symptoms. This means they may keep doing what they usually do and spread the virus without realising.
  3. Although most people experience mild to moderate symptoms, a significant number (around 1 in 5) will need hospital care and some (around 1 in 20) will need critical care. If the virus spreads widely, the NHS will not have enough equipment, doctors or nurses to help everyone who needs it.
  4. Although most people will experience a mild illness and recover quickly, the  fatality rate for coronavirus is much higher than seasonal flu, particularly among people at highest risk.

Age UK's Libby Webb has explained more about why the Government is taking the actions it's taking to combat coronavirus.  


What are the risks of catching coronavirus?

Anyone can catch coronavirus. It spreads easily from person to person and, if we did nothing, would continue to do so until most people had been infected.

沙巴体育appMost people (around 4 out of 5) who get coronavirus will experience mild to moderate symptoms. This might feel like anything from a run of the mill common cold to the flu. For most people this will mean they need to get plenty of rest, stay hydrated and take normal over-the-counter remedies, such as paracetamol.

Unfortunately, around 1 in 5 people who get coronavirus will become severely unwell and need hospital treatment.

沙巴体育appAround 1 in 20 people will need critical (intensive) care in hospital. 


Are some people more at risk from coronavirus?

沙巴体育appAlthough most people of any age will only experience mild or moderate symptoms, we do know that some people are much more likely than others to become seriously unwell. This includes:

  • people aged over the 70, even if you're otherwise fit and well
  • people of any age living with long-term health conditions which mean you'd  normally be offered the flu jab

There are also some conditions that put people at particularly high risk. The following people may be affected and should receive a letter from the NHS advising them what to do:

  • People who've received solid organ transplants.
  • People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD.
  • People with rare diseases and inborn errors of metabolism that significantly increase the risk of infections (such as SCID, homozygous sickle cell).
  • People on immunosuppression therapies which significantly increase the risk of infection.
  • Women who are pregnant with significant heart disease, congenital or acquired.
  • People with cancer who are undergoing active chemotherapy.
  • People undergoing radical radiotherapy for lung cancer.
  • People with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment.
  • People having immunotherapy or other continuing antibody treatments for cancer.
  • People having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors.
  • People who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs.
  • People with kidney disease.

Pregnant women have also been advised to be extra careful.

If you have a health condition on the Government’s list of extremely vulnerable people but have not been contacted by the NHS, you should speak to your GP or hospital clinician about your concerns.  

More information on coronavirus and pre-existing conditions


How can I reduce my risk of catching or spreading coronavirus?

When you leave your house, you need to stay at least 2 metres away from other people (except members of your own household).

Make sure you wash your hands, frequently and thoroughly, with soap and hot water, particularly when you have been outside.

You should not go to other people’s houses, unless you are in a support bubble with them.


How often should I wash my hands?

沙巴体育appYou should wash your hands frequently:

  • for at least 20 seconds or for two rounds of the song ‘Happy Birthday’
  • when you get home after going out
  • before eating or handling food
  • after sneezing or blowing your nose.

Try to avoid touching your eyes, nose or mouth. You should also make sure you catch coughs or sneezes with a tissue or your sleeve – not your hands – and put used tissues in the bin.


Should I wear a face mask?

沙巴体育appAs of 15 June, it is mandatory for everyone to wear a face covering on public transport and when visiting a healthcare setting such as a hospital for outpatients appointments or to see a loved one. For people who may find it difficult to wear a face covering – perhaps because of a disability, or difficulty breathing – these rules do not apply, and you do not have to cover your face.

It is not mandatory to wear a face covering in other settings outside the house, but it is advised by the government when 2m distancing with people you do not live with is not possible.

We have more information on what a face covering is, when to wear them, who may be considered exempt here.


I have existing medical needs and upcoming appointments. What should I do?

You may feel like you should avoid getting help for medical conditions because you’re worried about putting the NHS under additional pressure. But your health needs are just as important as before and you should seek care and treatment that you need. The NHS have systems in place to ensure  you can access the care that you need in a safe well.

If you become unwell you can still speak to your GP, although they may do this over the phone rather than face-to-face.

沙巴体育appIf you have an existing health condition, you should continue to follow your treatment plan. If you have any concerns then contact their GP or specialist.

If you need urgent medical help, whether or not you have coronavirus symptoms, you should contact 111 or call 999 in an emergency.

Some medical appointments have been postponed. This is to help stop the spread of coronavirus and to protect the NHS.

  • Cancer treatment and clinically urgent care will still be treated as a priority, but your treatment plan might be reviewed. They'll consider whether the risks of your treatment have changed as a result of coronavirus. Your clinical team will talk to you and answer questions you may have about any changes to your treatment or appointments. For support, take a look at Macmillan’s guidance on 
  • There’s going to be some changes to outpatient appointments. Some people will be asked to have their appointment over the phone or by online video consultation. Other patients will find their appointment has been rearranged.
  • Patients who need to have their appointments face-to-face will be asked not to bring a friend or relative with them, unless completely necessary.
  • Most hospitals will contact patients with changes to their appointments, but if you haven’t heard you could look at the hospital’s website for guidance.
  • Your GP may also postpone routine appointments, such as medicine reviews, check-ups and annual health checks, or try to hold appointments over the phone or on video chat. It’s important that you let your GP know if you have developed symptoms since your last check-up so they can decide if you need to be seen.

If you have symptoms of coronavirus, do not visit your GP surgery or hospital. Find out what to do here

If you have health conditions which make you clinically extremely vulnerable to coronavirus and have been advised to shield, then you should contact your GP or specialist for advice on how to continue receiving your care and treatment.


Can everyone access free testing and treatment for coronavirus?

沙巴体育appSome people usually have to pay for certain treatments provided by the NHS, but testing and treatment for coronavirus is exempt from charging. 

沙巴体育appMigrants who are classed as ‘overseas visitors’, undocumented migrants and those with a precarious immigration status, will not be charged for the diagnosis or treatment of coronavirus (COVID-19).  This is regardless of whether you test positively or negatively for the coronavirus.  

沙巴体育appThe Government has also stated that NHS trusts have been advised that no immigration checks are required for overseas visitors that are known to be only undergoing testing or treatment for COVID-19.

Information in Community Languages

You can find information on the charging exemption translated into community languages at .  

Doctors of the World have translated wider guidance which can be .


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Last updated: Jun 23 2020

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