We use cookies to give you the best experience. By continuing to use this site, you are agreeing to our policy. Read more about how we use cookies and find out how you can change your browser's cookie settings.
Skip to content

Age UK Advice Line

Age UK's advice line is a free, confidential national phone service for older people, their families, friends, carers and professionals. Our team will give you information that is reliable and up to date and help you to access the advice you need.

Age UK Advice Line: 0800 678 1602

沙巴体育app Lines are open 8am-7pm, 365 days a year.

  • Do you know what benefits to claim and how to claim them?
  • Worried that you can’t afford to retire?
  • Anxious about a planned hospital stay and how to cope when you leave?
  • Need advice on choosing the right care home? 

Free, independent advice 365 days a year

Every day of the year we’re open 8am-7pm, including all bank holidays because it’s important that we’re here when people need us the most.

Read a day in the life of the Age UK Advice Line

How the Advice Line helps

沙巴体育appListen to David giving an insight into his role.

Find out how we can help you in your local area

Errors

  • Please select a search type
  • Please enter a valid postcode

沙巴体育appKaren English, Age UK Contact Centre Advisor, talks about some of the ways her team support people in later life.

Home heating help

In winter, a lot of our calls are about broken boilers, people being cold, and people concerned about others being cold.

沙巴体育appFor example, a delivery driver called us the other day because the lady he was delivering to opened the door wearing a hat and coat. He said to her ‘Sorry, I didn’t realise you were going out.’ But she said, ‘No, I’m just cold, that’s all’. He was very worried so he called the Age UK Advice Line, and we put him in touch with Age UK in the lady's local area, where she could get practical help.

We also get requests from Housing Associations, GPs, and individuals – a whole range of organisations. The most frequent call is 'my boiler’s broken and I don’t have money to fix it'. A lady this morning called to say that an energy company had quoted her £800 to fix a blockage in her radiators.

The company recommended she spoke to us and we referred her to her local Age UK, and sent out a factsheet on help with heating costs .

If you’re feeling lonely

We do get calls from people who are lonely or tearful too. If you’re feeling lonely or you need some practical help and support, we want you to know that you can call us. Although you might feel alone, you’re not alone, and there are people out there who can help.

We're here to help

We offer support through our free advice line on 0800 678 1602. Lines are open 8am-7pm, 365 days a year. We also have specialist advisers at over 130 local Age UKs.

Please help us be there for older people in need

By donating today, you could help us answer more calls to our advice line, campaign harder for older people’s rights and fair treatment and provide regular friendship calls to people who are desperately lonely.

Share this page

沙巴体育appLast updated: May 27 2020

Become part of our story

Sign up today

Back to top